FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

  • European Union and Switzerland: 8–10 business days.

  • United Kingdom: 6–10 business days.

  • South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Evaerino offer free shipping?

Yes. Evaerino provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier’s system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@evaerino.com.

4. Which payment methods do you accept?

Depending on your country, device, and the payment options available during checkout, Evaerino may accept:

  • Visa.

  • Mastercard.

  • American Express.

  • PayPal.

  • Apple Pay.

  • Google Pay.

  • Shop Pay.

  • Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Evaerino does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@evaerino.com and include your order number and the requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Evaerino offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your women’s maxi dress, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned maxi dresses should generally be unworn, unwashed, unaltered, free from stains, scents, or signs of use, and in their original condition, with any original labels, hygiene seals, accessories, or packaging included where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where this option is available, or by contacting the Evaerino customer support team.

Please email contact@evaerino.com and provide:

  • Your full name.

  • Your order number.

  • The maxi dress product or products you wish to return.

  • The reason for your return.

  • Photographs where the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorisation and instructions from Evaerino.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain sealed hygiene-sensitive products after the protective seal has been removed.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request by selecting the “Withdraw from Contract” option within your customer account or order details page.

After submitting the electronic request, you will receive an acknowledgement confirming that Evaerino has received it.

You may also exercise your withdrawal right by emailing contact@evaerino.com with:

  • Your full name.

  • Your order number.

  • The email address used for the order.

  • The maxi dress product or products included in the withdrawal.

  • A clear statement confirming that you wish to withdraw from the purchase.

10. When will I receive my refund?

After your returned product has been received and inspected, Evaerino will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Although we may process the refund promptly, your bank, card issuer, or payment provider may require additional business days to display the funds in your account.

11. What should I do if my maxi dress arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Evaerino as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@evaerino.com and include:

  • Your full name.

  • Your order number.

  • A clear description of the problem.

  • Photographs showing the complete maxi dress.

  • Close-up photographs clearly showing the affected area.

  • Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Evaerino may offer:

  • A replacement product.

  • A partial refund.

  • A full refund.

  • Store credit.

  • A repair where appropriate.

  • Another fair and suitable solution.

12. Do you offer direct exchanges?

Evaerino does not currently offer direct exchanges.

If you need a different size, colour, print, design, or maxi dress style, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that your preferred maxi dress is available and can be dispatched without waiting for the original return to be completed.

13. Which products cannot be returned?

Certain products may be excluded from returns where permitted by applicable law, including:

  • Personalised, customised, or made-to-order products.

  • Sealed hygiene-sensitive products after the protective seal or hygiene strip has been removed.

  • Maxi dresses that have been worn, washed, altered, stained, scented, damaged, or used beyond what is reasonably necessary for inspection.

  • Products showing signs of deodorant, perfume, cosmetics, body oils, pet hair, or other signs of use.

  • Products returned without required labels, belts, straps, accessories, hygiene seals, or packaging where their absence affects resale value.

  • Final-sale products where the exclusion is clearly stated and legally permitted.

A product is not automatically excluded from return simply because it is a women’s maxi dress. Any restriction will only apply where permitted by law and clearly communicated.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about return eligibility and legal exceptions.

14. Does Evaerino provide a warranty?

Yes. Eligible women’s maxi dresses purchased directly from Evaerino are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

  • Faulty stitching or defective seams.

  • Broken zippers, buttons, hooks, clasps, snaps, drawstrings, or fasteners.

  • Fabric defects affecting the appearance, comfort, fit, or function of the maxi dress.

  • Defective straps, sleeves, collars, cuffs, waistbands, pockets, linings, or elastic sections.

  • Manufacturing issues affecting trims, lace, embroidery, prints, piping, bows, decorative edges, or other design details.

  • Products that arrive with production-related damage.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper washing, unsuitable storage, alterations, incorrect sizing, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@evaerino.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected maxi dress, a detailed explanation of the issue, and clear photographs showing the complete item and the affected area.

We may also request a photograph of the care label, product label, packaging, or additional details where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. How do I choose the correct maxi dress size?

Please review the size information and measurements shown on the relevant product page before placing your order.

We recommend comparing the listed measurements with a dress that already fits you comfortably.

You may also measure your bust, waist, and hips using a flexible measuring tape.

Please allow a possible difference of approximately 1–3 cm because products may be measured manually.

Fit may vary depending on the maxi dress design, fabric stretch, cut, waistline, sleeve style, neckline, lining, and personal fit preference.

For products listed as One Size, please carefully review the recommended measurement range displayed on the product page before ordering.

17. What materials are Evaerino maxi dresses made from?

Materials vary depending on the design and style of each maxi dress.

Evaerino maxi dresses may be made from fabrics or fabric blends such as:

  • Polyester.

  • Cotton.

  • Viscose.

  • Elastane or spandex.

  • Satin or satin-feel fabric.

  • Lace.

  • Mesh.

  • Modal.

  • Linen or linen-blend fabrics.

  • Other lightweight or structured textile blends.

Please review the Material or Product Details section on the individual product page for information about the specific maxi dress you are considering.

18. Are Evaerino maxi dresses suitable for different occasions?

Yes. Our maxi dresses are selected to offer versatility and can be suitable for a variety of occasions depending on the individual design.

Depending on the style, a maxi dress may be suitable for:

  • Everyday wear.

  • Casual outings.

  • Holidays and vacations.

  • Dinners and gatherings.

  • Parties and celebrations.

  • Weddings and special occasions.

  • Travel.

  • Summer or warm-weather occasions.

  • Relaxed weekend looks.

Please review the individual product description for details about the design, fabric, fit, and intended styling.

19. How should I care for my maxi dress?

Always follow the care label attached to your maxi dress, as washing and care requirements may vary depending on the fabric and design.

General care recommendations include:

  • Wash with similar colours.

  • Use cold or lukewarm water.

  • Use a mild detergent suitable for the specific fabric.

  • Use a gentle machine cycle or hand wash delicate dresses.

  • Place satin, lace, mesh, embroidered, printed, or embellished dresses in a protective laundry bag.

  • Fasten buttons, hooks, zippers, and clasps before washing where appropriate.

  • Avoid bleach, harsh chemicals, and strong stain-removal products.

  • Do not wring, twist, scrub, or overstretch delicate fabrics.

  • Air dry whenever possible.

  • Use a low-heat tumble setting only when permitted by the care label.

  • Iron or steam only at the recommended temperature.

  • Store the maxi dress in a clean, cool, and dry place.

Damage caused by failure to follow the care instructions may not qualify for warranty coverage.

20. Can I machine wash my maxi dress?

This depends on the care instructions attached to the specific product.

Where machine washing is permitted, we recommend using cold or lukewarm water, a gentle cycle, mild detergent, and a protective laundry bag.

Delicate satin, lace, mesh, embroidered, or embellished maxi dresses may be better suited to careful hand washing.

Avoid high heat, harsh detergents, bleach, and rough washing cycles, as these may damage delicate fabric, elastic, trims, embellishments, or finishes.

21. Are maxi dresses suitable for all seasons?

Many maxi dresses can be styled throughout different seasons depending on the fabric, design, and local climate.

Lightweight maxi dresses may be suitable for spring and summer, while dresses made from heavier or layered fabrics may be more appropriate for cooler weather.

Maxi dresses can also be styled with jackets, cardigans, sweaters, scarves, or other layers when additional warmth is needed.

Please review the individual product description for information about the fabric and design.

22. Where does Evaerino ship?

Evaerino currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer’s responsibility.

Evaerino does not control these charges and cannot reliably predict their amount.

24. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Evaerino divides your order into multiple shipments.

25. What should I do if my refund is delayed?

After Evaerino processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@evaerino.com and provide your order number so that we can review the transaction.

26. How can I contact Evaerino customer support?

Our customer support team can assist with orders, maxi dress information, sizing, materials, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Evaerino
Business Owner: Raffaella Vito
Address: Via Don Romolo Murri 3, 84025 Eboli, Salerno, Italy
Email: contact@evaerino.com
Phone: +39 3134054643

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.