Warranty Policy

1. Warranty Coverage

Eligible women’s maxi dresses purchased directly from Evaerino are covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

Production defects or manufacturing faults.
Loose, broken, incomplete, or defective stitching and seams.
Faulty buttons, zippers, hooks, clasps, snaps, ties, drawstrings, or other fasteners under normal use.
Fabric defects that significantly affect the dress’s appearance, fit, comfort, durability, or intended function.
Defective straps, sleeves, collars, cuffs, waistbands, elastic sections, linings, pockets, or adjustable components.
Manufacturing issues affecting prints, embroidery, lace, satin trims, bows, piping, decorative edges, or other design details.
Elastic waistbands, shoulder straps, or adjustable elements that arrive damaged or fail because of a manufacturing defect.
Manufacturing defects affecting the dress length, structure, seams, panels, or other construction elements.
Products that arrive with damage caused during the manufacturing or production process.

2. Items Not Covered by the Warranty

The Evaerino warranty does not cover damage, deterioration, or changes resulting from:

Normal wear and tear caused by regular use.
Incorrect washing, drying, ironing, steaming, or general garment care.
Shrinkage, fading, stretching, pilling, wrinkling, colour transfer, or fabric damage caused by failure to follow the care instructions.
Accidents, misuse, excessive force, rough handling, or unsuitable storage.
Damage caused by jewellery, bags, sharp objects, pets, cosmetics, perfumes, deodorants, oils, lotions, chemicals, or other external factors.
Repairs, alterations, tailoring, hemming, cutting, or modifications completed after delivery.
Incorrect size selection, personal fit preferences, preferred dress length, or changes in body measurements.
Natural differences in fabric texture, print placement, stitching detail, colour, sheen, or finish between production batches.
Loss, theft, deliberate damage, misuse, neglect, or improper handling.
Damage caused by contact with rough surfaces, Velcro, sharp objects, excessive friction, or unsuitable washing products.
Minor loose threads that can be safely trimmed and do not affect the structure or function of the maxi dress.

3. How to Make a Warranty Claim

If you believe that your maxi dress contains a manufacturing defect, please contact Evaerino customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

Your full name.
Your order number.
The name or description of the affected maxi dress.
A clear explanation of the problem.
Photographs showing the complete dress.
Close-up photographs or videos clearly showing the affected area.
A photograph of the product label where reasonably requested.
Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@evaerino.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Evaerino may offer one of the following solutions depending on the nature of the defect, the available evidence, product availability, and applicable law:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
A repair where suitable and reasonably available.
A replacement component where appropriate, such as a belt, strap, button, or tie.
Another fair and appropriate solution based on the circumstances.

The final solution will be determined after the warranty claim and supporting evidence have been carefully assessed.

Where a replacement is approved but the original style, size, colour, or pattern is unavailable, Evaerino may offer an alternative product of similar value, store credit, or a refund.

Any replacement product supplied under this warranty may be subject to the remaining portion of the original warranty period or any additional period required by applicable law.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Evaerino will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible women’s maxi dresses purchased directly through the official Evaerino website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Evaerino may request that the affected dress be returned for inspection before approving a replacement, refund, repair, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Evaerino may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

To the maximum extent permitted by applicable law, this commercial warranty is limited to the solutions described in this policy and does not cover indirect, incidental, special, or consequential losses.

7. Product Care Recommendations

To help preserve the colour, fit, fabric quality, comfort, and overall appearance of your Evaerino maxi dress, we recommend following these care practices:

Always read and follow the care label attached to the garment.
Wash the maxi dress with similar colours using cold or lukewarm water.
Use a mild detergent suitable for the specific fabric.
Use a gentle machine cycle or hand wash delicate dresses.
Place satin, lace, mesh, embroidered, printed, or embellished dresses in a protective laundry bag before machine washing.
Avoid bleach, harsh chemicals, strong stain removers, and fabric treatments that may damage delicate materials.
Do not wring, twist, scrub, or overstretch delicate fabrics.
Fasten buttons, zippers, hooks, clasps, and ties before washing where appropriate.
Wash belts, detachable straps, or removable accessories carefully and separately where necessary.
Air dry whenever possible.
Use a low-heat tumble-dry setting only when permitted by the care label.
Avoid excessive heat, as it may damage elastic waistbands, satin finishes, lace, and printed fabrics.
Iron or steam only at the temperature recommended for the specific fabric.
Iron satin, printed, or embellished dresses inside out where appropriate.
Store the maxi dress in a clean, cool, and dry place.
Fold or hang the dress appropriately depending on the fabric to help maintain its shape.
Keep the dress away from sharp jewellery, rough surfaces, Velcro, and objects that may pull or snag the fabric.

8. Hygiene and Inspection

For hygiene and garment-care reasons, customers should try on maxi dresses over clean undergarments and avoid removing protective seals, hygiene strips, labels, or tags until they are satisfied with the product.

A hygiene-related restriction does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

Any hygiene-related return restriction will only be applied where legally permitted and where the relevant product conditions have been clearly communicated.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Evaerino.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where a product is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Evaerino may update this Warranty Policy from time to time to reflect changes in our products, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact Evaerino using the details below:

Store: Evaerino
Business Owner: Raffaella Vito
Address: Via Don Romolo Murri 3, 84025 Eboli, Salerno, Italy
Email: contact@evaerino.com
Phone: +39 3134054643

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.